Former journalist Kelly K. Serrano is owner/operator of Kelly Serrano Communications, providing consulting and content writing/editing for Web sites, newsletters, press releases, letters, brochures, blogs, social media, flyers and more. Through Kelly’s Writing Well, she hopes to provide insight into the world of communication by writing, small business ownership and juggling business with family, and just about anything else she finds interesting and worth sharing. Please feel free to share your thoughts, comments and suggestions on Kelly’s Writing Well.